RESET Treatment and Recovery Support Service

alert icon Coronavirus info

The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are still changing, so keep checking this page and our national coronavirus info page for updates. You can also follow us on Facebook and Twitter.

You can call us on 0203 889 9510 or email [email protected].

If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 09:00 and 17:00 on weekdays. If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can.

Updates to the service:

  • Our service is running but some of our support and appointments are still telephone-based.

  • Needle Exchange is available via pharmacies as normal. We also have on-site needle exchange and naloxone at 183 Whitechapel Road and 71a Johnson Street. You can search for your local pharmacy here.

  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.

  • Our groups are running virtually as well as face-to-face. Get in touch to find out how to join.

Find the latest information on coronavirus from the NHS and GOV.UK.

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How can we help you

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We will support you on your journey.

We work with people who are using any substance, including alcohol, opiates, stimulants, cannabis and new psychoactive drugs. We provide a variety of different services to support individual needs.

If you need to, here is information on how to translate websites using Google Chrome.

Find us:

  • 183 Whitechapel Road
    London E1 1DN

Contact us

If you'd like to know more about how we can help you, please do get in touch.

Tel: 020 3889 9510

Email: [email protected]


Follow us on social media to see what we're up to in the service and in the community.

Our alcohol test

If you're not sure how risky your drinking is, why not take our alcohol test. It'll give you personalised online advice and help you find out where you can get support in Tower Hamlets. It only takes 2 minutes!

Take the test

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Opening times

We are open late twice per week and a weekend session is also available. Please speak to a care coordinator or call reception for details.

  • Monday9:00 - 17:00
  • Tuesday9:00 - 17:00
  • Wednesday13:00 - 17:00
  • Thursday9:00 - 20:00
  • Friday9:00 - 17:00

Find a pharmacy for needle exchange and naloxone

Use the box below to search for your nearest pharmacy using your postcode. 

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