The way we support you is still a bit different, but we are still here and we are working to return to normal service.
You can contact us from 09:00 - 17:00 on Monday and Saturday, and from 09:00 -19:00 Tuesday to Friday by phoning us on 0800 652 3169 or emailing [email protected]. Our recovery workers are offering support over the phone. If you're worried about something, get in touch.
Updates to the service:
- Our opening hours have changed. Our hubs are open from 09:00-17:00 on weekdays.
- If you have questions about your prescriptions take a look at our prescription information page.
- For now, we are doing all non-medical appointments over the phone.
- Our groups are running online via Zoom. Check out what's on below. If you need help joining a session your recovery worker will be happy to support you.
- If you have children staying at home and you’re unsure what to do when they’re hurt or unwell, take a look at this advice.
Help at home
Breaking Free Online is a free, online treatment and recovery program. It's for anyone addicted to alcohol or drugs. You can sign up for the treatment programme using the access code herts11.
You can find local mutual aid support groups on this website.
How we can help
We will help you set and achieve your goals. We'll listen to your needs and tailor your care plan to you. We have a range of options available to support you.
The service is a 5 minute walk from Hertford East train station and directly opposite to the Tesco Superstore on Ware Road.
- Yeomans Court
Hertford SG13 7HJ
- Monday 09:00 - 17:00
- Tuesday 09:00 - 17:00
- Wednesday 09:00 - 17:00
- Thursday 9:00 - 17:00
- Friday 09:00 - 17:00
Phone number: 0800 652 3169
Email: [email protected]
If it's an emergency or you don't think you can stay safe, please call 999 or go to A&E. If you feel like you need someone to talk to right now, we would recommend calling the Samaritans on 116 123.
If you're looking for local support, you can find services in Hertfordshire on this website.
We are working with Care Opinion - an independent website where people can share their experiences of using different services. Click here to share your story.
Follow us on social media to see what's happening in the service and the community.
Advice and support
We offer confidential one-to-one and group support from an experienced drug worker. We can help you with any drug use, including heroin, cocaine, benzos and more. If you need it, we can provide medical support such as substitute prescribing.
At our needle exchange, you can get harm reduction information and advice.
If you're worried about your cannabis use, we offer 6 sessions via phone or video call. We can do these sessions on evenings and weekends.
Find out more about our drug treatment options.
Support for others
It can be tough when your loved one has a problem with drugs or alcohol but you're not alone. We have family and carers groups where you can find out more about addiction, share your feelings and learn how to build a healthier relationship with your loved one.
Your first visit
When you visit the service for the first time, a member of staff will greet you in reception. They will help you to sign in and talk you through what will happen next. We have tea, coffee and water available. There's also information on other support services that you can take home with you. If you have any questions, please feel free to ask the person at reception.
Everyone in recovery has their little tricks or things that work for them, and for me it’s knowing that I can always go back to drinking again if I want to. That might sound strange, but it means that I’m making a choice
–that I have a choice –and that I am in control of myself and my future. For me, that’s reallyimportant.”
- Quote from someone who used the service