Our opening times have returned to regular hours. However, we have kept some post-covid guidelines for your safety and accessibility to the service. Please read the updates below to find out more.
Updates to the service:
- Our opening hours have been updated and they vary based on location. Visit our hub pages to clarify opening and closing times.
- If you have questions about your prescriptions take a look at our prescription information page.
- We are making all medical appointments face-to-face, and some non-medical appointments will continue to be done over the phone.
- We’ve reintroduced face-to-face groups but continue to deliver groups online. If you need help joining a session your recovery worker will be happy to support you.
- If you have children staying at home and you’re unsure what to do when they’re hurt or unwell, look at this advice provided by Hertfordshire Community NHS Trust.
Help at home
Breaking Free Online is a free, online treatment and recovery program. It's for anyone addicted to alcohol or drugs. You can sign up for the treatment programme using the access code herts11.
You can find local mutual aid support groups on this website.
How we can help
We will help you set and achieve your goals. We'll listen to your needs and tailor your care plan to you. We have a range of options available to support you.
The service is a 5 minute walk from Hertford East train station and directly opposite to the Tesco Superstore on Ware Road.
- Yeomans Court
Hertford SG13 7HJ
- Monday 09:00 - 17:00
- Tuesday 09:00 - 17:00
- Wednesday 09:00 - 13:00
- Thursday 12:00 - 20:00
- Friday 09:00 - 17:00
Phone number: 0800 652 3169
Email: [email protected]
If it's an emergency or you don't think you can stay safe, please call 999 or go to A&E. If you feel like you need someone to talk to right now, we would recommend calling the Samaritans on 116 123.
If you're looking for local support, you can find services in Hertfordshire on this website.
We are working with Care Opinion - an independent website where people can share their experiences of using different services. Click here to share your story.
Follow us on social media to see what's happening in the service and the community.
Advice and support
We offer confidential one-to-one and group support from an experienced drug worker. We can help you with any drug use, including heroin, cocaine, benzos and more. If you need it, we can provide medical support such as substitute prescribing.
At our needle exchange, you can get harm reduction information and advice.
If you're worried about your cannabis use, we offer 6 sessions via phone or video call. We can do these sessions on evenings and weekends.
Find out more about our drug treatment options.
Support for others
It can be tough when your loved one has a problem with drugs or alcohol but you're not alone. We have family and carers groups where you can find out more about addiction, share your feelings and learn how to build a healthier relationship with your loved one.
Your first visit
When you visit the service for the first time, a member of staff will greet you in reception. They will help you to sign in and talk you through what will happen next. We have tea, coffee and water available. There's also information on other support services that you can take home with you. If you have any questions, please feel free to ask the person at reception.
Everyone in recovery has their little tricks or things that work for them, and for me it’s knowing that I can always go back to drinking again if I want to. That might sound strange, but it means that I’m making a choice
–that I have a choice –and that I am in control of myself and my future. For me, that’s reallyimportant.”
- Quote from someone who used the service