What to expect

Personalised

When you've made the decision to get help with your drinking, our priority is to get you the personalised support you need.

Full assessment

Within 24 hours of making contact with us, you will receive a full assessment of your needs. Through talking with a member of our recovery team, they will be able to gain a deep understanding of your current levels of drinking and how they will be able to support you.

After your full assessment we will create a clear plan of action for your recovery.

Healthcare support

If you are dependent on alcohol we will organise an appointment with a healthcare professional. This will help us to make sure you are safe and well throughout your recovery journey. One of our nurses will contact you and your appointment will take place within 5 days of first contacting us.

Your own recovery worker

We tailor our support to meet your individual needs. Within 5 working days, you have access to a recovery worker who will guide you in your recovery journey.

Access to experts

You will be invited to attend group meetings and workshops. We offer a wide range of groups including peer-led support groups to courses that focus on the psychological aspects of your behaviour.

Experts by experience

Some of our recovery workers know exactly what you're going through as they've been in your shoes. Our team of recovery workers is experienced to offer you the right support for your needs. Some of our team have experienced alcohol problems firsthand and have been in your shoes before.