Advice for parents from our online team

Get advice right now

If you’re worried about your child’s drinking or drug use and need someone to talk to, we’re here for you.

You can speak to someone from our online advice team using our webchat service. It’s free and confidential.

They’ll introduce themselves and ask for your first name. They'll then ask you some questions to understand your concerns and needs.

They can explain your options for getting more help, or finding the right professional support for your child.

 

webchat

Speak to someone from our online team

We'll connect you to someone from our online team. They’ll introduce themselves and ask for your first name. They'll then ask you some questions to understand your concerns and needs. This is a free and confidential service.

You can speak to someone during our webchat opening hours:

Monday: 09:00 - 20:00

Tuesday and Friday: 09:00 - 14:00 and 15:00 - 18:00

Wednesday: 09:00 - 14:00 and 15:00 - 20:00

Thursday: 09:00 - 18:00

If your child is already receiving support from a service, please contact the service directly.

By using this service you are agreeing to our Terms of Use

Would you like to help us improve our webchat service? Click here to have your say.

Sorry we're closed

Please come back when we're online:
28 January 09:00 - 10:00, 12:00 - 18:00
29 January 09:00 - 14:00, 15:00 - 18:00
30 January Closed
31 January Closed